Due to COVID-19, most refunds for flights, including when they’re part of a package, are issued within 12 weeks. Some refunds could take a bit longer, depending on the airline.
Refunds for hotels, cars or activities, including when they’re part of a package, are processed within our normal time-frame—24 hours from the cancellation request. Keep in mind, your bank or payment service determines when the funds become available in your account.
In other circumstances not impacted by COVID-19, here’s what you should know about refund timelines:
Expecting money back from changing or cancelling your hotel or holiday home booking?
Hotels.com will process your refund and credit the card you used for your booking within 24 hours. Once that has happened, your bank will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show on your statement.
More than 7 days and still no refund on your account? Get in touch with your bank or card company to check on the status.
Within 4 hours of processing your refund, we’ll send you a new gift card for the refunded amount to the email you used when booking.